Announcement: Changes to Support Process for Clean Room Customers (6/18/25)
As of June 18, 2025, we've transitioned support for LiveRamp Clean Room customers from Zendesk to the LiveRamp Community. This change is part of our broader efforts to streamline support, reduce resolution times, and deliver a more seamless and consistent experience for our customers.
You’ll continue to access support as you do today by clicking the question mark icon in the upper-right corner of the Clean Room UI and then selecting Support Portal.
A form will appear so you can add the details on your request (for instructions on filling out this form, see “Using the LiveRamp Community Portal”).
Note
If you have access to other LiveRamp products that are supported via the Community Portal, you can access the portal and create a case here.
You can also open a case by emailing technicalsupport@liveramp.com with all relevant request details. We will no longer be using help@habu.com for support requests after this change.
When filling out the form, make sure to include both the question ID and run ID (if applicable), as well as any context that will help us understand the issue.
Once submitted, your support request will be routed to and managed within the LiveRamp Community by a dedicated team member who knows your account. You’ll receive responses via the email address you enter in the form.
If you have any questions or need assistance during the transition, contact your Clean Room account team.