Announcing the LiveRamp LiveRamp Community portal (5/20/19)
We’re excited to announce the upcoming release of our new LiveRamp Community portal!
In the coming weeks we’ll be introducing a new portal for you to use for technical support, as we transition away from the need to use email aliases (such as [companyname]@liveramp.com or help@liveramp.com) to access support. This new portal uses a case management system that enables you to more easily create a new case, communicate with the case owner, and track the progress of open cases.
Our intention is to create a better experience for you and improve the handling of the types of questions that you have traditionally sent to your support email alias.
There is nothing you need to do or prepare for right now. Keep using the email alias until we provide further instructions. But we wanted to give you a heads-up that this will be happening. We’ll be sharing more details soon.
Client Benefits
More transparency: The case management system will ensure that all technical support cases are routed to the appropriate resource, while allowing you to track the status of the issue.
More speed: Using the case management system will boost our support team’s efficiency, ultimately allowing for faster resolution of many of your issues.
More education: The new system will link directly to the LiveRamp Knowledge Base, providing you with resources to not only resolve the issue at hand, but also increase your general knowledge of LiveRamp’s solutions.
More support: The new system will allow us to provide you expert support where needed on complex technical issues
If you have any immediate questions, contact ticketingFAQ@liveramp.com.