Announcing the LiveRamp LiveRamp Community portal (6/11/19)
We’re excited to announce the release of our new technical support portal for most U.S. customers!
This portal is now the primary way for U.S. customers to get technical support, as we transition away from the use of email aliases ([companyname]@liveramp.com or help@liveramp.com) to access support. This new portal uses a case management system that enables you to more easily create a new case, communicate with the case owner, and track the progress of open cases.
Our intention is to create a better experience for you and improve the handling of the types of questions that you have traditionally sent to your PO via your support email alias.
Note
For instructions, see “Using the LiveRamp Community Portal”.
The benefits of the portal include:
More transparency: The case management system will ensure that all technical support cases are routed to the appropriate resource while allowing you to track the status of the issue.
More speed: Using the case management system will boost our support team’s efficiency, ultimately allowing for faster resolution of many of your issues.
More education: The new system will link directly to the LiveRamp Knowledge Base, providing you with resources to not only resolve the issue at hand but also increase your general knowledge of LiveRamp’s solutions.
More support: The new system will allow us to provide you expert support where needed on complex technical issues
If you have additional questions, contact ticketingFAQ@liveramp.com.