Current Known Issues
This article contains information on any current known issues that might affect your use of our products.
See "Resolved Issues for Connect" below for a list of past issues that have been resolved.
Known System Issues for Connect
Delivery Delays to Amazon (6/6/2024)
LiveRamp is currently experiencing delivery delays to Amazon destinations.
Our Engineering team is working to resolve this issue.
We apologize for any inconvenience.
The past issues listed below have been resolved.
Delivery Delays to Google Data Marketplace and Xandr (6/6/2024)
Update (6/6/2024): This delivery delay issue has been resolved for Google Data Marketplace and Xandr.
TikTok Destination Accounts Set to Inactive (06/10/2024)
Note
Update 6/20/24: This issue has been resolved.
Some active TikTok destination account tiles were incorrectly set to inactive. LiveRamp is actively correcting this issue and you do not need to take any action. You can reactivate them yourself if you want to.
Delivery Delays (6/11/2024)
LiveRamp is currently experiencing delivery delays for a variety of destinations. Our Engineering team is working to resolve this issue.
We apologize for any inconvenience.
Delivery Delays to Facebook (5/16/24)
LiveRamp is currently experiencing delays with deliveries to Facebook.
We are working to resolve this issue and currently estimate that these delays should be resolved by May 31. We'll update this article if this date changes.
We apologize for any inconvenience this might have caused. Reach out to your LiveRamp account team if you need to discuss anything further.
Delivery Delays to Google (3/18/24)
LiveRamp is currently experiencing delays with deliveries to Google Ad Manager and Google Display & Video 360.
We are working to resolve this issue and will update this article when deliveries are no longer delayed. We apologize for any inconvenience.
Distribution Issues with Facebook Managed Integration and Data Marketplace Integration (2/28/24)
Note
Update 3/1/24: These issues have been resolved.
LiveRamp is currently experiencing issues with distributions to both the Facebook Managed integration and the Facebook Data Marketplace integration:
Any segments that LiveRamp has shared to your ad account will show as unavailable in Facebook.
Segments that you have added to distribution since approximately mid-February are not being successfully delivered and will show a status of “Pending” in Connect.
We’re working with Meta to get these issues resolved as soon as possible. Once we get additional information, we’ll update this article.
Delivery Delays to Facebook (11/3/23)
Note
Update (11/9/23): This issue has been resolved.
LiveRamp is currently experiencing delays with deliveries to Facebook Data Marketplace, Managed, and Conversions integrations.
We are currently working to resolve this issue and will update this article when deliveries are no longer delayed. We apologize for any inconvenience.
Delays for Measurement Enablement Workflows (10/23/23)
Note
Update 10/30/23: This issue has been resolved.
LiveRamp is experiencing delays processing files for offline-based and PII passthrough Measurement Enablement workflows. The delays began on October 20 and are currently causing a 1-2 day delay in file delivery for those customers.
Our engineering team has identified the issue and is actively working to resolve the delays. When we have additional information on a resolution ETA, we'll update this article. We apologize for any inconvenience.
Service Outage Impacting Pixel-Based Products (10/24/23)
On October 24, 2023, LiveRamp experienced a brief service outage impacting pixel-based products, such as cookie syncs, recookiers, Private Match Extensions (PMEs), Real-Time Identity Service Pixel, solicitor pixels, LiveRamp website opt-outs, MAID opt-outs, and email-based opt-outs.
We apologize for any inconvenience.