Current Known Issues

LiveRamp is currently experiencing delays with deliveries to Facebook Data Marketplace, Managed, and Conversions integrations.

We are currently working to resolve this issue and will update this article when deliveries are no longer delayed. We apologize for any inconvenience.

LiveRamp is experiencing delays processing files for offline-based and PII passthrough Measurement Enablement workflows. The delays began on October 20 and are currently causing a 1-2 day delay in file delivery for those customers.

Our engineering team has identified the issue and is actively working to resolve the delays. When we have additional information on a resolution ETA, we'll update this article. We apologize for any inconvenience.

On October 24, 2023, LiveRamp experienced a brief service outage impacting pixel-based products, such as cookie syncs, recookiers, Private Match Extensions (PMEs), Real-Time Identity Service Pixel, solicitor pixels, LiveRamp website opt-outs, MAID opt-outs, and email-based opt-outs.

We apologize for any inconvenience.

LiveRamp is experiencing delays with deliveries to Pubmatic (for both Activation and Data Marketplace destination accounts). We are working with Pubmatic to identify and resolve this issue.

In the meantime, segments can still be added to distribution for Pubmatic destination accounts, but currently delivery jobs will display with a "failed" status.

As soon as we have additional information, including a resolution timeline, we'll update this article. We apologize for any inconvenience.

LiveRamp is experiencing delays with some deliveries to Facebook, Google - Data Marketplace and The Trade Desk. We will update this article when deliveries are no longer delayed. We apologize for any inconvenience.

LiveRamp is experiencing delays with some deliveries to Facebook. We have identified and resolved the root cause of the issue, but deliveries may still take some time to complete.

We will update this article when deliveries are no longer delayed. We apologize for any inconvenience.

Currently, LiveRamp is experiencing an issue with our OAuth validator for Pinterest. When creating or editing a Pinterest destination account, you might see a failed validation despite the proper permissions given to the user authenticating.

We are working closely with Pinterest to identify the root cause of the issue and resolve it as soon as possible. We apologize for any inconvenience.

On June 13, LiveRamp experienced delivery delays to some destination platforms.

Our engineering team resolved it in the afternoon of June 13, 2023.

We apologize for any inconvenience.

LiveRamp experienced delivery delays ingesting some files that were uploaded or retrieved starting in the afternoon of Saturday, June 10 (PST). This issue affected both some Activation workflow files and some Measurement Enablement workflow files.

These files appeared on the Files page in Connect with a status of "Processing" but did not progress through the ingestion process.

This issue was resolved on June 12, 2023.

We apologize for any inconvenience.

LiveRamp experienced delivery delays ingesting some files that were uploaded or retrieved starting in the afternoon of Thursday, May 25 (PST). This issue affected both some Activation workflow files and some Measurement Enablement workflow files.

These files appeared on the Files page in Connect with a status of "Processing" but some did not progress through the ingestion process.

This issue was resolved on May 28, 2023.

We apologize for any inconvenience.

Currently, LiveRamp is experiencing delivery delays to the following destination platforms:

The root cause has been identified and resolved. In the interim, you may see some delivery jobs moved to a completed/failed state. This is an active measure taken by LiveRamp to manage our deliveries. We will be moving these back to pending/in progress as the situation improves.

We apologize for any inconvenience.

On April 5, 2023, LiveRamp experienced delivery delays. Segments could be added to a destination account for distribution but were not delivering immediately. This issue was resolved on April 6, 2023.

We apologize for any inconvenience.

We're currently experiencing an issue where the timestamps for "Started on" and processing completion that appear in the details panel of the Files page for Measurement Enablement (Measurement Enablement) audiences are not accurate. Currently the timestamps are reflecting the current day, regardless of the date transferred.

We're working to resolve this issue as quickly as possible and apologize for any inconvenience.

LiveRamp is experiencing rate-limiting failures with deliveries to TikTok. Segments can still be added to a destination account for distribution, but won't begin delivering immediately.

We are actively working with TikTok to understand these errors and correct them.

We will update this article once we have resolved the issue. We apologize for any inconvenience.

The Files page in Connect is sometimes showing files that have completed transferring as "unassociated files", which ordinarily would mean that those files have not completed transferring.

Usually, for files that LiveRamp retrieves from a customer resource, such as an AWS S3 bucket or GCS bucket, those files don’t get associated with their audience(s) until transfer is complete, and so appear on the Files page under the "Unassociated files" section until that point. Once a file has completed transferring (which usually takes 20 minutes or less), the file will be associated with the appropriate audience(s) and should no longer appear under the "Unassociated files" section of the Files page. Those files should then appear on the Files page under that audience or audiences.

However, we're experiencing an issue where some files that have completed transferring are continuing to show under the "Unassociated files" section.

This is a known issue on our Product and Engineering teams and we are working to resolve this issue. Please be assured that there are no issues in our processing and transferring pipelines, and that this bug is simply affecting how these files are displaying in the UI.

We apologize for any inconvenience and will update this article with a resolution ETA as soon as we have one.

LiveRamp is experiencing rate-limiting failures with some deliveries to Google DV360 and Google Ad Manager (including Data Marketplace). Segments can still be added to a destination account for distribution, but won't begin delivering immediately.

We are actively working with Google to understand these errors and correct them. 

We will update this article once we have resolved the issue. We apologize for any inconvenience.

Currently, LiveRamp is experiencing match rate issues with segments distributed to Facebook. If you have distributed a segment to Facebook since December 20, 2022, you might see a match rate displayed in Facebook that is lower than the match rate really is. This impacts both Facebook custom audiences and offline conversion events.

As we get additional information, we will update this article with an estimated resolution timeline. We apologize for any inconvenience.

Some users might be experiencing issues when trying to access the LiveRamp Community portal. We are hoping to resolve this soon and will update this article with more information as we get it.

In the meantime, if you need to create a support case and are unable to access the portal, you can email the support team at technicalsupport@liveramp.com. We apologize for any inconvenience this might be causing.

LiveRamp is experiencing failures with some deliveries to Google DV360 and Google Ad Manager (including Data Marketplace). We are actively working with Google to understand these errors and correct them.

We will update this article once we have resolved the issue. We apologize for any inconvenience.

New data deliveries are delayed for Snapchat Offline Conversions and Zeta DSP. All other deliveries are being processed at the normal rate.

We will update this article with additional information once all delays have been resolved. We apologize for any inconvenience.

LiveRamp is currently experiencing an issue with low match rates for Facebook Offline Conversions for our integrations for the U.S. and France. The issue began on 9/21/22 in the US and in August for France.

We are currently investigating the issue with Meta and will follow up as soon as we have an update on the issue. We apologize for any inconvenience.

LiveRamp is currently experiencing delivery delays for new and refresh data deliveries to a variety of our destination platforms.

We are increasing delivery speed where possible and actively monitoring our delivery pipeline to track progress. As we get additional information, we will update this article with an estimated resolution timeline. We apologize for any inconvenience.

Connect is currently experiencing issues with pages loading slowly or displaying errors for some customers. We’re working as quickly as possible to resolve this.

We will update this article as we get more information. Thank you for your patience.

The ability to generate a Match Report from the Files page is currently unavailable.

We hope to have this issue resolved in the future.

If you have an urgent need to generate a Match Report, create a support case that includes the audience name, file name, and date of upload (see "Using the LiveRamp Community Portall" for instructions).

LiveRamp is currently experiencing delivery delays for new and refresh data deliveries to a variety of our destination platforms.

We are increasing delivery speed where possible and actively monitoring our delivery pipeline to track progress. As we get additional information, we will update this article with an estimated resolution timeline. We apologize for any inconvenience.

LiveRamp is currently experiencing refresh data delivery delays to our destination platforms.

Aside from Xandr, new data deliveries are not delayed. Xandr is experiencing delays for new data deliveries due to an issue on their end. See Xandr’s updates here.

You can still create new destination accounts or add segments for distribution to existing destination accounts in Connect, but refresh data deliveries to these destinations will be delayed until this issue is resolved.

While you may see refresh data deliveries delayed when viewed within Connect, we aren’t expecting any impact to these destinations as users are still being refreshed before they expire at end platforms.

We are increasing delivery speed where possible and actively monitoring our delivery pipeline to track progress. As we get additional information about when these delays will be resolved, we will update this article.

LiveRamp is currently experiencing refresh data delivery delays to the following destination platforms:

New data deliveries to these platforms are not delayed.

You can still create new destination accounts or add segments for distribution to existing destination accounts in Connect, but refresh data deliveries to these destinations will be delayed until this issue is resolved.

While you may see refresh data deliveries delayed when viewed within Connect, we aren't expecting any impact to these destinations as users are still being refreshed before they expire at end platforms.

We are increasing delivery speed where possible and actively monitoring our delivery pipeline to track progress. As we get additional information about when these delays will be resolved, we will update this article.

Currently, LiveRamp is experiencing delivery delays to Facebook and Amazon. You can still create new Facebook and Amazon destination accounts and add segments for distribution to existing Facebook and Amazon destination accounts in Connect, but deliveries will be delayed until this issue is resolved.

As we get additional information, we will update this article with an estimated resolution timeline. We apologize for any inconvenience.

Starting June 3, 2022, LiveRamp has been experiencing delays in completing the ingestion of customer data files for Activation workflows. Some files ingested after that date will continue to show that they are still processing on the Files page.

We’ve deployed a fix for this issue and are now working through the backlog of files to ingest. We’ll update this article with new information as we get it.

In the meantime, if you have a specific file that you believe needs priority processing, create a support case (see “Using the LiveRamp Community Portal” for instructions).

We apologize for any inconvenience this may have caused you.

The Files page table is only currently able to display the 50 most recent files in the audience. We hope to have this issue resolved in the next two weeks.

Connect is currently experiencing issues with pages loading slowly or displaying errors for some customers. We are working as quickly as possible to resolve this. We thank you for your patience.

We have identified an issue with our entity/advertiser id validation through the Google DV360 integration that is preventing any updates to destination account configuration as well as preventing new destination account creation for the Display & Video 360 integration (no other Google integrations are impacted). All current destination accounts are delivering data as expected.

When experiencing this error you will see this message:

"Uh-oh, it looks like you have not yet been granted access to LiveRamp in Google's platform. Please contact your Google representative, confirm you have granted access to LiveRamp, and try again."

You do not need to take any action at this point. We hope to have this issue resolved in the near future and will update this article as the status changes.

We are experiencing an issue that is impacting the enablement of segments in the Data Marketplace. Currently, customers are not able to enable Data Marketplace segments in Connect (the Enable on Data Marketplace button is either greyed out or spins when clicked). Also, the review and approval process is delayed for segments that are in the review pipeline.

We are actively working on fixing the issue and will update this article as we get more information.

For Facebook customers utilizing our FR integration (for French data) and our UK integration (for UK data) and who made distributions in the period from January 14 to February 17, the match counts displayed at Facebook are based on outdated information. We're working with Facebook to resolve this issue.

As we get additional information, we will update this article with an estimated resolution timeline.

Currently, LiveRamp is experiencing delivery delays to Facebook. You can still create new Facebook destination accounts or add segments for distribution to existing Facebook destination accounts in Connect, but deliveries will be delayed until this issue is resolved.

As we get additional information, we will update this article with an estimated resolution timeline.

Starting in the evening on Saturday, January 15th, LiveRamp began to experience delivery delays affecting Data Activation destination platforms and our Measurement product. Our engineering team has resolved the issue, and we are working through the delivery backlog as quickly as possible. New distributions are not materially affected.

LiveRamp is currently experiencing refresh data deliveries delays to the following destination platforms:

New data deliveries to these platforms are not delayed.

You can still create new destination accounts or add segments for distribution to existing destination accounts in Connect, but refresh data deliveries to these destinations will be delayed until this issue is resolved.

While you may see refresh data deliveries delayed when viewed within Connect, we aren’t expecting any impact to these destinations as users are still being refreshed before they expire at end platforms.

We are increasing delivery speed where possible and actively monitoring our delivery pipeline to track progress. As we get additional information around when these delays will be resolved, we will update this article.

The processing and delivery for some Measurement Enablement workflow (Measurement Enablement) files might be taking longer than expected. Our Engineering team is aware of the issue and working to resolve it as quickly as possible. We will update this article when we have more information.

On Wednesday, November 15, LiveRamp began to experience delivery issues to Amobee, and segments added to Amobee destination accounts now remain “queued”.

In the meantime, segments can be added to Amobee destination accounts and will be automatically delivered once the issue is resolved. We will share a timeline for resolution in this article once it is available, and we thank you for your patience.

On Tuesday, November 16, starting at approximately 9:50 am PT, the following LiveRamp applications and services were unavailable:

The issue was resolved at approximately 10:10 am PT, and all LiveRamp applications and services are now available. If you continue to experience issues accessing any LiveRamp applications, create a support case in the LiveRamp Community portal.

LiveRamp is currently experiencing delivery delays to StackAdapt. You can still create new StackAdapt destination accounts or add segments for distribution to existing StackAdapt destination accounts in Connect, but deliveries will be delayed until this issue is resolved.

As we get additional information, we will update this article with an estimated resolution timeline.

LiveRamp is experiencing an issue where a portion of segments distributed to destination accounts are not delivering to destination platforms. These segments can be identified because their delivery status indefinitely remains "queued".

We have identified the underlying cause of this issue, and are working to develop a fix. In the meantime, if you have any segments that show a queued status for more than 48 hours, create a support case in our LiveRamp Community portal and we will manually initiate delivery of these segments.

We will update this article with a timeline for resolution once it is available. Thank you for your patience.

Facebook is currently experiencing an outage affecting all of its social media platforms. As a result, all deliveries to Facebook are currently failing. At this time, LiveRamp is unable to provide a workaround to deliver to Facebook or expedite specific deliveries.

Once this issue is resolved, all failed deliveries will be automatically restarted. We will provide an update in this article with an estimated timeline for resolution once it is available. Thank you for your patience.

Connect is currently experiencing issues with pages loading slowly or displaying errors for some users. We are working as quickly as possible to resolve this, and hope to have a solution in place by 4:00 pm PT.

As we get additional information, we'll update this article. Thank you for your patience.

LiveRamp is currently experiencing delivery delays to the following destination platforms:

You can still create new destination accounts or add segments for distribution to existing destination accounts in Connect, but new data deliveries to these destinations will be delayed by approximately two days until this issue is resolved. Refresh data deliveries will be delayed further, but we aren’t expecting any impact from delayed refresh data deliveries (users are still being refreshed before they expire at end platforms).

We are increasing delivery speed where possible and actively monitoring our delivery pipeline to track progress. New data delivery delays are expected to be resolved by Monday, September 13 and refresh data delivery delays are expected to be resolved by Monday, September 20. As we get additional information, we will update this article.

As of August 20, the previous processing delays for Measurement Enablement workflows have been fully resolved.

Please note that there is no need for you to re-upload any files or take any further actions.

We apologize for any inconvenience the delay may have caused. Based on a post-mortem analysis conducted by our Product and Engineering teams, they concluded the following:

Our Engineering teams have added multiple new control points throughout the Measurement Enablement pipeline to better allocate resources for processing and are preparing to enable additional pipelines to successfully address higher volumes.

If you have any further questions or need support, create a cas in the LiveRamp Community portal and someone from our team will assist you.

The issue we had earlier today, where the Technical Support Portal was temporarily unavailable, has been resolved and the portal is available again.

The previous issue with Data Marketplace segments in Google, where the segments appeared in Google as having no members, has been resolved. The user lists/segments size are now appearing as intended for the respective segment IDs.

Google communicated that this was an issue with their user interface and the segment sizes were actually populated without any spend impact, and it hasn't impacted the actual list size collection and serving.

The previous issue where the Your Destination Accounts page was not accessible has been resolved. Any previous distributions are unaffected and no actions are required.