LiveRamp Support Provided for Client-Side Tags
During your implementation, LiveRamp will provide the following types of support:
During your implementation, LiveRamp will provide the following types of support:
We will provide you with the tag ID (sometimes referred to as a “placement ID” or “pid”).
We will create the necessary additional audiences in your Connect account.
Once you configure the tag specific to your use case (including configure pdata) and provide the snippet to LiveRamp, we will verify whether the tag formatting looks good (key-value pairs, URL encoding, etc.).
After you've implemented the tag, we can help with troubleshooting 4xx/5xx status codes (that might result from issues like calling from the wrong country, calling with improperly formatted pdata, calling the wrong tag id, etc.).
After you've implemented the tag, we will confirm whether we are receiving data through the tag.
After you've implemented the tag, we will ensure that the pixel is delivering data as expected from our end.
Support Not Provided
LiveRamp does not provide the following types of support:
Implementing the tag on your site, in your tag manager, in your ad, in your email, and so on.
Help with the creation of custom macros.
Help with the creation of custom javascript.
Troubleshooting the tag implementation on your site, in your tag manager, in your ad, in your email, and so on, beyond help with troubleshooting 4xx/5xx status codes.
Note
We can't implement or troubleshoot the tag on your end for the following reasons:
We can't assume any liability regarding the functionality of your website, such as issues where the tag conflicts with another tag.
We don't know if you have any legal requirements based on your industry.
This might require familiarity with your tag management suite, such as Adobe, Google Tag Manager, and so on.