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Reset Your Password

If you've forgotten your password and cannot log into Connect, you can reset your password from the login page (or go directly to this password reset page).

  1. Access the login page in one of the following ways:

  2. From the login page, click the "Need help signing in?" text.

  3. Click the "Forgot password?" text.

    Login_forgot_pssw.png
  4. In the dialog window that appears, enter the email address associated with your LiveRamp account and then click Reset via Email.

    A confirmation dialog appears:

    Forgot_password_confirm.png
  5. When you receive the password reset email, click SET PASSWORD.

    C-Reset_Your_Password-set_password_button.png

    Caution

    The password reset link will expire after 1 day.

  6. Enter a new password that meets the listed requirements in both of the password fields and then click Reset Password.

    Note

    If the password you entered is commonly used, an error message appears.

    Enter a different password in both of the password fields and then click Reset Password. again.