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Getting Started

As you're getting started with LiveRamp, we want to make sure you have the resources you need to be successful.

Whether you're using our Onboarding workflow, our File-Based Recognition workflow (FBR) , or are a data provider looking to sell data with the Data Marketplace, use this article and the other articles in this section to understand how to use LiveRamp.

Our Onboarding workflow involves creating fields and segments from your data in Connect so that you can distribute those fields and segments to your desired destination platforms for activation. See the resources listed below for more information.

Our File-Based Recognition workflow (FBR) involves replacing the input identifiers (such as PII, cookies, mobile device IDs, CIDs, etc.) in the files you upload with their associated RampIDs and returning the files to the location you specify. See the resources listed below for more information.

Here are resources to help you accomplish your tasks quickly and successfully in Connect:

Here are the key articles for the main tasks new users typically need to perform:

We have a "Product and System Information" section on our documentation site.

In this section, you can find:

Here are several resources to help you when you get stuck:

  • This LiveRamp documentation site (see "Doc Site Tips" for more information).

  • The LiveRamp Community portal, where you can create a case when you need help with an issue that you can't solve with the documentation. You can access the portal from any page in Connect by clicking the Help icon, and then selecting "LiveRamp Community." You can also access the portal from the Welcome page by clicking the "Go To LiveRamp Community" tile.

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  • The LiveRamp Community forums, where you can get answers from both LiveRamp and your community. To access your forums, go to the portal from any page in the application by clicking the Help icon, and then selecting "LiveRamp Community." You can also access the portal from the Welcome page by clicking the "Go To LiveRamp Community" tile. From the LiveRamp Community, select the Forums tab to see your forum groups.

When our existing help content isn't solving your problem, or simply could be better, we want your feedback so we can make improvements.

Our feedback options include:

  • A feedback link at the bottom of every article that opens an email

  • Our documentation-feedback@liveramp.com email, where you can send documentation feedback at any time

  • Surveys, which are sent out periodically

See "Current Known Issues" for info on known system issues and "Upcoming System Downtimes" for scheduled maintenance or other downtimes.