Getting Started

As you’re getting started with LiveRamp, we want to make sure you have the resources you need to be successful.

Whether you're using our Onboarding workflow, our File-Based Recognition workflow (FBR) , or are a data provider looking to sell data with the Data Marketplace, use this article and the other articles in this section to understand how to use LiveRamp.

Our Onboarding workflow involves creating fields and segments from your data in Connect so that you can distribute those fields and segments to your desired destination platforms for activation. See the resources listed below for more information.

Our File-Based Recognition workflow (FBR) involves replacing the input identifiers (such as PII, cookies, mobile device IDs, CIDs, etc.) in the files you upload with their associated RampIDs and returning the files to the location you specify. See the resources listed below for more information.

Here are resources to help you accomplish your tasks quickly and successfully in Connect:

Here are the key articles for the main tasks new users typically need to perform:

We have a "Product and System Information" section in our documentation site.

In this section, you can find:

Note

We’ll always try to provide you with as much advance notice when we have any scheduled maintenance downtime, or when there’s an issue with our systems or with deliveries to specific destinations, usually by means of a colored banner at the top of your screen in Connect.

Note

We’ll always try to provide you with as much advance notice when we have any scheduled maintenance downtime, or when there’s an issue with our systems or with deliveries to specific destinations, usually by means of a colored banner at the top of your screen in Safe Haven.

Here are several resources to help you when you get stuck:

  • This LiveRamp documentation site (see "Tips for Using This Documentation Site" for more information).

  • The LiveRamp Technical Support Portal, where you can create a case when you need help with an issue that you can't solve with the documentation. You can access the portal from any page in Connect by clicking the Help icon, and then selecting "Support Portal." You can also access the portal from the Welcome page by clicking the "Go To Support Portal" tile.

    C-Access_TSP-Help_icon_menu.png
    TSP Connect Home Page.jpg

When our existing help content isn’t solving your problem, or simply could be better, we want your feedback so we can make improvements.

Our feedback options include:

  • A feedback link at the bottom of every article that opens an email

  • Our documentation-feedback@liveramp.com email, where you can send documentation feedback at any time

  • Surveys, which are sent out periodically