Getting Started
As you’re getting started with LiveRamp, we want to make sure you have the resources you need to be successful.
Whether you're using our Onboarding workflow, our File-Based Recognition workflow (FBR) , or are a data provider looking to sell data with the Data Marketplace, use this article and the other articles in this section to understand how to use LiveRamp.
The "Understanding LiveRamp" section of this documentation site
The glossary of all terms used within LiveRamp content
The extensive selection of courses covering everything from the day-to-day use of our products to the underlying principles of LiveRamp workflows in the LiveRamp University section of LiveRamp Community
Our Onboarding workflow involves creating fields and segments from your data in Connect so that you can distribute those fields and segments to your desired destination platforms for activation. See the resources listed below for more information.
Our File-Based Recognition workflow (FBR) involves replacing the input identifiers (such as PII, cookies, mobile device IDs, CIDs, etc.) in the files you upload with their associated RampIDs and returning the files to the location you specify. See the resources listed below for more information.
Here are resources to help you accomplish your tasks quickly and successfully in Connect:
Here are the key articles for the main tasks new users typically need to perform:
"Uploading Data" (for an overview of the file creation process)
"Formatting File Data" (for specific file formatting information)
"Activate a New Destination Account" (for instructions on how to perform the necessary steps to prepare to distribute data to a destination platform)
"Buy Segment Data from the Data Marketplace" (to augment your first-party data with data from third-party data providers)
We have a "Product and System Information" section in our documentation site.
In this section, you can find:
Announcements about new features and improvements to our systems
Info on current known issues
Info on any Upcoming System Downtimes for scheduled maintenance or other downtime
Note
We’ll always try to provide you with as much advance notice when we have any scheduled maintenance downtime, or when there’s an issue with our systems or with deliveries to specific destinations, usually by means of a colored banner at the top of your screen in Connect.
Note
We’ll always try to provide you with as much advance notice when we have any scheduled maintenance downtime, or when there’s an issue with our systems or with deliveries to specific destinations, usually by means of a colored banner at the top of your screen in Safe Haven.
Here are several resources to help you when you get stuck:
This LiveRamp documentation site (see "Doc Site Tips" for more information).
The LiveRamp Community portal, where you can create a case when you need help with an issue that you can't solve with the documentation. You can access the portal from any page in Connect by clicking the Help icon, and then selecting "LiveRamp Community." You can also access the portal from the Welcome page by clicking the "Go To LiveRamp Community" tile.
The LiveRamp Community forums, where you can get answers from both LiveRamp and your community. To access your forums, go to the portal from any page in the application by clicking the Help icon, and then selecting "LiveRamp Community." You can also access the portal from the Welcome page by clicking the "Go To LiveRamp Community" tile. From the LiveRamp Community, select the Forums tab to see your forum groups.
When our existing help content isn’t solving your problem, or simply could be better, we want your feedback so we can make improvements.
Our feedback options include:
A feedback link at the bottom of every article that opens an email
Our documentation-feedback@liveramp.com email, where you can send documentation feedback at any time
Surveys, which are sent out periodically
See "Current Known Issues" for info on known system issues and "Upcoming System Downtimes" for scheduled maintenance or other downtime.