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Announcing Safe Haven Product Updates (2021-09-28)

This release provides the following enhancements to the Primary Tenant Admin Center:

For more details, see Manage Your Primary Tenant.

  • The user details panel has been consolidated to include membership and persona assignments and includes the status of the user's persona assignments.

    User_Details_Pane.png
  • The Edit User dialog is now full screen and includes membership and persona assignment options.

  • Once you assign a persona to a user, its status changes to In Progress and then to Success once it is complete. If a persona assignment's status is Failed, you can select the Relaunch option to retry the operation. Sometimes, persona assignments "fail" due to issues that can be resolved, such as Tableau licenses.

    Admin_Center-User-Add_Persona-Status.png

Announcement: New LiveRamp Community Portal Coming Soon

We are excited to announce that around mid-October, we’ll be releasing a new LiveRamp Community portal that has been designed to better serve you. This new community portal will replace the existing TSP (LiveRamp Community portal) platform, which will be decommissioned when the new portal goes live.

Driven by your growing needs and customer feedback, the new community portal will provide more self-service options, with the following benefits:

  • Powers single searching across multiple platforms: docs.liveramp.com, liveramp.com, and Community in a centralized platform

  • Improve case management to ensure that your submitted issues are managed with speed and efficiency

  • Allows for peer-to-peer discussions and the ability to find answers to your questions quickly and easily

Preview of LiveRamp Community Portal Home page

Community_Portal_homepage.png

Preview of LiveRamp Community Portal Support Case page

Community_Portal_case_creation_page.png

As we get closer to the launch date, we will share more details about this new and exciting community portal.

We welcome your feedback on this and other key usability initiatives we take to improve Safe Haven.