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Current Known Issues

This article contains information on any current known issues that might affect your use of our product.

Known System Issues for Safe Haven

Delivery Delays (2024-06-06)

LiveRamp is currently experiencing delivery delays for the following destinations:

  • Amazon

  • Google Data Marketplace

  • Xandr

Our Engineering team is working to resolve this issue.

We apologize for any inconvenience.

The past issues listed below have been resolved.

Delivery Delays (2024-06-11)

LiveRamp is currently experiencing delivery delays for a variety of destinations. Our Engineering team is working to resolve this issue.

We apologize for any inconvenience.

Delivery Delays to Facebook (2024-05-16)

LiveRamp is currently experiencing delays with deliveries to Facebook.

We are working to resolve this issue and currently estimate that these delays should be resolved by May 31. We'll update this article if this date changes.

We apologize for any inconvenience this might have caused. Reach out to your LiveRamp account team if you need to discuss anything further.

Delivery Delays to Google (2024-03-18)

LiveRamp is currently experiencing delays with deliveries to Google Ad Manager and Google Display & Video 360.

We are working to resolve this issue and will update this article when deliveries are no longer delayed. We apologize for any inconvenience.

Issues Accessing Analytics Environment Using Citrix Cloud (2024-05-20)

Users who access Analytics Environment applications using Citrix Cloud are experiencing issues. Citrix is working to resolve this issue. We will update this article when we receive more information.

Meanwhile, impacted users can use the Citrix Workplace app instead of Citrix Cloud.

Distribution Issues with Facebook Managed Integration and Data Marketplace Integration (2024-02-28)

Note

Update 2024-03-01: This issue has been resolved.

LiveRamp is currently experiencing issues with distributions to both the Facebook Managed integration and the Facebook Data Marketplace integration:

  • Any segments that LiveRamp has shared to your ad account will show as unavailable in Facebook.

  • Segments that you have added to distribution since approximately mid-February are not being successfully delivered and will show a status of "Pending" in Connect.

We're working with Meta to get these issues resolved as soon as possible. Once we get additional information, we'll update this article.

Delivery Delays to Facebook (2023-11-03)

Note

Update (2023-11-09): This issue has been resolved.

LiveRamp is currently experiencing delays with deliveries to Facebook Data Marketplace, Managed, and Conversions integrations.

We are currently working to resolve this issue and will update this article when deliveries are no longer delayed. We apologize for any inconvenience.

Delays for Measurement Enablement Workflows (2023-10-23)

Note

Update 2023-10-30: This issue has been resolved.

LiveRamp is experiencing delays processing files for offline-based and PII passthrough Measurement Enablement workflows. The delays began on October 20 and are currently causing a 1-2 day delay in file delivery for those customers.

Our engineering team has identified the issue and is actively working to resolve the delays. When we have additional information on a resolution ETA, we'll update this article. We apologize for any inconvenience.

PySpark Upgrade Code Changes

Note

This issue is not a Safe Haven Analytics Environment product issue and has more to do with how to use third-party PySpark packages. If you have not upgraded your tools, it may still be an issue.

If you are using the following package and its function calls in Analytics Environment, update your code to be compatible with the new PySpark 2.4.8:

Python Package

From

To

pyspark.ml.fpm.prefixSpan

prefixSpan.getMaxLocalProjDBSize()

prefixSpan.getOrDefault("maxLocalProjDBSize")

For more details, see the Apache PySpark Upgrade Guide.

Apache Log4j Vulnerability

The Apache log4j utility security vulnerability is resolved.