Current Known Issues
This article contains information on any current known issues that might affect your use of our products.
Known System Issues for Safe Haven
There are no current known issues for Safe Haven.
The past issues listed below have been resolved.
Delivery Delays to Xandr
LiveRamp is currently experiencing delivery delays to Xandr's Data Marketplace integrations. For further questions, reach out to your Xandr account team.
Our Engineering team is working to resolve this issue.
We apologize for any inconvenience.
Security Upgrade Needed for Citrix Workspace App for Mac
Citrix discovered a vulnerability in its Citrix Workspace app for Mac that requires an app download to upgrade to version 2402.10 or later. For more information, see "Citrix Workspace app for Mac Security Bulletin for CVE-2024-5027".
Analytics Environment users who use a Mac computer should download and install the latest version. For information, see "Install the Citrix Workspace App".
Analytics Environment BigQuery Permissions Issue
Beginning April 9 at 7:30 AM PST, Analytics Environment BigQuery users in the U.S. began experiencing a permissions error when trying to run queries.
Our Engineering team has identified the root cause and is currently working to resolve this issue within the next few hours.
We apologize for any inconvenience.
Delivery Delays to Amazon (2024-06-06)
LiveRamp is currently experiencing delivery delays to Amazon destinations.
Our Engineering team is working to resolve this issue.
We apologize for any inconvenience.
Delivery Delays to Yahoo (2024-10-24)
LiveRamp is currently experiencing delays to Yahoo for customers who have initiated new distributions or updated distributions.
We are currently working to resolve this issue.
Delivery Delays to Yahoo (2024-09-18)
LiveRamp is currently experiencing delivery delays to Yahoo destinations.
Our Engineering team is working to resolve this issue.
We apologize for any inconvenience.
Delivery Delays to Yahoo (2024-08-02)
The Yahoo API is experiencing some slowness with audience creation. This is being investigated by the Yahoo developers and is expected to be resolved soon.
Note
Update (2024-08-02): This issue has been resolved
Safe Haven Products Downtime Due to CrowdStrike Outage (2024-07-19)
Note
This issue began on July 19, 2024 at 5:08 AM UTC and LiveRamp resolved it at 1:57 PM UTC.
Due to a known CrowdStrike/Windows outage, the following Safe Haven products are experiencing downtime:
Analytics Environment
Citrix and Citrix Cloud
Tableau and Tableau Reports
We're monitoring the Windows server status closely and coordinating with third parties to resolve this issue as soon as possible.
Delivery Delays to Google Data Marketplace and Xandr (2024-06-06)
Update (2024-06-06): This delivery delay issue has been resolved for Google Data Marketplace and Xandr.
TikTok Destination Accounts Set to Inactive (06/10/2024)
Note
Update 6/20/24: This issue has been resolved.
Some active TikTok destination account tiles were incorrectly set to inactive. LiveRamp is actively correcting this issue and you do not need to take any action. You can reactivate them yourself if you want to.
Delivery Delays (6/11/2024)
LiveRamp is currently experiencing delivery delays for a variety of destinations. Our Engineering team is working to resolve this issue.
We apologize for any inconvenience.
Delivery Delays to Facebook (5/16/24)
LiveRamp is currently experiencing delays with deliveries to Facebook.
We are working to resolve this issue and currently estimate that these delays should be resolved by May 31. We'll update this article if this date changes.
We apologize for any inconvenience this might have caused. Reach out to your LiveRamp account team if you need to discuss anything further.
Delivery Delays to Google (3/18/24)
LiveRamp is currently experiencing delays with deliveries to Google Ad Manager and Google Display & Video 360.
We are working to resolve this issue and will update this article when deliveries are no longer delayed. We apologize for any inconvenience.
Issues Accessing Analytics Environment Using Citrix Cloud (2024-05-20)
Users who access Analytics Environment applications using Citrix Cloud are experiencing issues. Citrix is working to resolve this issue. We will update this article when we receive more information.
Meanwhile, impacted users can use the Citrix Workplace app instead of Citrix Cloud.
Distribution Issues with Facebook Managed Integration and Data Marketplace Integration (2024-02-28)
Note
Update 2024-03-01: This issue has been resolved.
LiveRamp is currently experiencing issues with distributions to both the Facebook Managed integration and the Facebook Data Marketplace integration:
Any segments that LiveRamp has shared to your ad account will show as unavailable in Facebook.
Segments that you have added to distribution since approximately mid-February are not being successfully delivered and will show a status of "Pending" in Connect.
We're working with Meta to get these issues resolved as soon as possible. Once we get additional information, we'll update this article.
Delivery Delays to Facebook (2023-11-03)
Note
Update (2023-11-09): This issue has been resolved.
LiveRamp is currently experiencing delays with deliveries to Facebook Data Marketplace, Managed, and Conversions integrations.
We are currently working to resolve this issue and will update this article when deliveries are no longer delayed. We apologize for any inconvenience.
Delays for Measurement Enablement Workflows (2023-10-23)
Note
Update 2023-10-30: This issue has been resolved.
LiveRamp is experiencing delays processing files for offline-based and PII passthrough Measurement Enablement workflows. The delays began on October 20 and are currently causing a 1-2 day delay in file delivery for those customers.
Our engineering team has identified the issue and is actively working to resolve the delays. When we have additional information on a resolution ETA, we'll update this article. We apologize for any inconvenience.
PySpark Upgrade Code Changes
Note
This issue is not a Safe Haven Analytics Environment product issue and has more to do with how to use third-party PySpark packages. If you have not upgraded your tools, it may still be an issue.
If you are using the following package and its function calls in Analytics Environment, update your code to be compatible with the new PySpark 2.4.8:
Python Package | From | To |
|---|---|---|
pyspark.ml.fpm.prefixSpan | prefixSpan.getMaxLocalProjDBSize() | prefixSpan.getOrDefault("maxLocalProjDBSize") |
For more details, see the Apache PySpark Upgrade Guide.
Apache Log4j Vulnerability
The Apache log4j utility security vulnerability is resolved.