Current Known Issues
This article contains information on any current known issues that might affect your use of our product.
Known System Issues for Safe Haven
Delivery Delays (2024-04-23)
LiveRamp is currently experiencing delivery delays for a variety of destinations. We are increasing delivery speed where possible and actively monitoring our delivery pipeline to track progress.
We apologize for any inconvenience.
Delivery Delays to Google (2024-03-18)
LiveRamp is currently experiencing delays with deliveries to Google Ad Manager, Google Display & Video 360, and Google Data Marketplace integrations.
We are currently working to resolve this issue and will update this article when deliveries are no longer delayed. We apologize for any inconvenience.
The past issues listed below have been resolved.
Delivery Delays to Facebook and Xandr (2/21/24)
LiveRamp is currently experiencing delays with deliveries to Facebook and Xandr integrations.
We are currently working to resolve this issue and will update this article when deliveries are no longer delayed. We apologize for any inconvenience.
Distribution Issues with Facebook Managed Integration and Data Marketplace Integration (2024-02-28)
Note
Update 2024-03-01: This issue has been resolved.
LiveRamp is currently experiencing issues with distributions to both the Facebook Managed integration and the Facebook Data Marketplace integration:
Any segments that LiveRamp has shared to your ad account will show as unavailable in Facebook.
Segments that you have added to distribution since approximately mid-February are not being successfully delivered and will show a status of "Pending" in Connect.
We're working with Meta to get these issues resolved as soon as possible. Once we get additional information, we'll update this article.
Delivery Delays to Facebook (2023-11-03)
Note
Update (2023-11-09): This issue has been resolved.
LiveRamp is currently experiencing delays with deliveries to Facebook Data Marketplace, Managed, and Conversions integrations.
We are currently working to resolve this issue and will update this article when deliveries are no longer delayed. We apologize for any inconvenience.
Delays for Measurement Enablement Workflows (2023-10-23)
Note
Update 2023-10-30: This issue has been resolved.
LiveRamp is experiencing delays processing files for offline-based and PII passthrough Measurement Enablement workflows. The delays began on October 20 and are currently causing a 1-2 day delay in file delivery for those customers.
Our engineering team has identified the issue and is actively working to resolve the delays. When we have additional information on a resolution ETA, we'll update this article. We apologize for any inconvenience.
Delivery Delays to Facebook, Google - Data Marketplace, and The Trade Desk (2023-08-04)
Note
Update 2023-08-07: This issue has been resolved.
LiveRamp is experiencing delays with some deliveries to Facebook, Google - Data Marketplace and The Trade Desk. We will update this article when deliveries are no longer delayed. We apologize for any inconvenience.
Issues Accessing Analytics Environment (2023-08-03)
Some EU and U.S. users experienced a problem where some Analytics Environment applications were intermittently not visible. Our engineering team worked with third-party vendor support to identify a temporary fix. A final patch was applied on Saturday August 5, 2023.
We apologize for any inconvenience.
Delivery Delays (2023-06-13)
On June 13, LiveRamp experienced delivery delays to some destination platforms.
Our engineering team resolved it in the afternoon of June 13, 2023.
We apologize for any inconvenience.
Ingestion Delays (2023-06-10)
LiveRamp experienced delivery delays ingesting some files that were uploaded or retrieved starting in the afternoon of Saturday, June 10 (PST). This issue affected both some Activation workflow files and some Measurement Enablement workflow files.
These files appeared on the Files page in Connect with a status of "Processing" but did not progress through the ingestion process.
This issue was resolved on June 12, 2023.
We apologize for any inconvenience.
Ingestion Delays (2023-05-26)
LiveRamp experienced delivery delays ingesting some files that were uploaded or retrieved starting in the afternoon of Thursday, May 25 (PST). This issue affected both some Activation workflow files and some Measurement Enablement workflow files.
These files appeared on the Files page in Connect with a status of "Processing" but some did not progress through the ingestion process.
This issue was resolved on May 28, 2023.
We apologize for any inconvenience.
Delivery Delays (2023-04-05)
On April 5, 2023, LiveRamp experienced delivery delays. Segments could be added to a destination account for distribution, but were not delivering immediately. This issue was resolved on April 6, 2023.
We apologize for any inconvenience.
PySpark Upgrade Code Changes
Note
This issue is not a Safe Haven Analytics Environment product issue and has more to do with how to use third-party PySpark packages. If you have not upgraded your tools, it may still be an issue.
If you are using the following package and its function calls in Analytics Environment, update your code to be compatible with the new PySpark 2.4.8:
Python Package | From | To |
|---|---|---|
pyspark.ml.fpm.prefixSpan | prefixSpan.getMaxLocalProjDBSize() | prefixSpan.getOrDefault("maxLocalProjDBSize") |
For more details, see the Apache PySpark Upgrade Guide.
Apache Log4j Vulnerability
The Apache log4j utility security vulnerability is resolved.
Tableau Log4j Updates Resolved (2022-01-06)
For EU Analytics Environment users: Tableau Log4j patching was performed on January 6, 2022, from 6-9 PM UTC.
For U.S. Tableau users: Log4j patching was performed on January 3, 2022.
File Processing Delays for Measurement Enablement Workflow Files Resolved (2021-9-2)
As of August 20, the previous processing delays for Measurement Enablement workflows have been fully resolved.
Please note that there is no need for you to re-upload any files or take any further actions.
We apologize for any inconvenience the delay may have caused. Based on a post-mortem analysis conducted by our Product and Engineering teams, they concluded the following:
On August 3 and 4, the Measurement Enablement pipeline received a sudden, unexpected volume of files that overwhelmed our backend file processing, resulting in processing delays. While Measurement Enablement has successfully managed all previous instances of large file influxes, this sudden volume was so large that it resulted in a temporary system processing failure.
Our Engineering teams immediately adjusted and monitored processing resource allocations to resolve the issue. As the issue persisted, Engineering teams moved processing to a secondary, redundant system.
On August 10, files began processing through the alternate pipeline successfully, and shared multiple broad communications to impacted customers.
By August 17, all pending files had been processed, with the exception of a few files that leverage features of the main file processing system that were not available on the secondary system; these files completed successfully through the main system on August 19.
Our Engineering teams have added multiple new control points throughout the Measurement Enablement pipeline to better allocate resources for processing and are preparing to enable additional pipelines to successfully address higher volumes.
For any questions or requests regarding these file processing delays, create a case in the LiveRamp Community portal .