Determining the Number of Audiences to Create

An audience is a way to group your users within LiveRamp. In many cases, you only need to have one audience. However, in some situations you might need, or want, to create more than one audience.

Caution

Only admin users can create new audiences. See "Access Levels and Restrictions for Connect Users" for more information.

Using only one audience, if that's possible for your situation, has several benefits:

  • Makes it easier to manage your data in Connect.

  • Simplifies consolidation of records and billing: LiveRamp can only de-duplicate records within a particular audience. LiveRamp cannot de-duplicate records across multiple audiences. Using multiple audiences might result in being billed for the same record more than once (depending on your contract terms).

  • Avoids having to upload a particular file multiple times if the same data needs to be used in different audiences.

In general, determine the number of audiences to use based on what makes it easiest to manage your data and based on the type of identifiers you’ll be uploading (PII identifiers vs. device identifiers).

LiveRamp also has some recommended audience limits to keep in mind that might affect the number of audiences you need.

See the sections below for more information.

Data Management Issues

If your company operates multiple brands, you might choose to use one audience per brand so that you can more easily manage your data. This ensures that LiveRamp tracks your unique records individually per brand, so that data from different brands doesn't conflict.

Different Audience Keys

Another reason you might need to create an additional audience is that you want to upload a file that contains a different type of identifier as the audience key than the file you used initially for a given audience. Because LiveRamp creates a data mapping for each audience based on the original file uploaded, including which field to use as an audience key for the deduplication of records, all subsequent files uploaded for that audience need to use the same audience key and types of identifiers.

For example, maybe you initially uploaded some files with only email addresses as the identifiers, but now you have new files with only name and postal addresses (NAP) as the identifiers. You'd need to create a new audience for the files keyed off of NAP.

Note

This situation would not require multiple audiences if all your files had both email address and name and postal addresses fields.

Different Identifier Types

If you initially uploaded a file containing PII identifiers, you’d need to create an additional audience to use to upload data containing device identifiers.