Log In to Connect

To access Connect, you first need to log in with your credentials.

Note

If you are already logged into another LiveRamp application (such as Safe Haven), you are automatically logged into Connect.

  1. Access the login page in one of the following ways:

  2. Enter the email address associated with your LiveRamp account and then click Next.

    C-Log_in_to_Connect-enter_email.png

    Tip

    To avoid needing to enter your email address each time you log in (when you're not using a public or shared computer), check the "Remember me" check box.

    If your company uses an identity provider, you will be redirected to the identity provider's login page to complete authentication.

  3. If your company does not use an identity provider, enter your password and then click Sign in.

    C-Log_in_to_Connect-enter_password.png

    Note

    If you enter an incorrect password, an error message appears:

    C-Log_in_to_Connect-password_error_message.png

    Enter your correct password and click Sign in again.

    Note

    If you've forgotten your password, see "Reset Your Password" for instructions on resetting your password from the login page.

    If you've entered an incorrect password 10 times, your account is locked. Either wait an hour before trying again or following the instructions in "Unlock Your Account" below.

The Connect Welcome page appears.

Unlock Your Account

If you've entered an incorrect password 10 times, your account is locked. Either wait an hour before trying again or follow the instructions below to unlock your account:

  1. Access the login page in one of the following ways:

  2. From the login page, click the "Need help signing in?" text.

    C-Reset_Your_Password-need_help_text.png
  3. Click the "Unlock account?" text.

    C-Unlock_Your_Account-unlock_account_text.png
  4. In the pop-up window that appears, enter the email address associated with your LiveRamp account and then click Send Email.

    C-Unlock_Your_Account-send_email_button.png

    A confirmation popup appears:

    C-Unlock_Your_Account-email_confirmation.png

Once you receive the account unlock email, log in with your credentials.

C-Unlock_Your_Account-unlock_email_confirmation.png