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Reactivate an Existing Destination Account

Abstract

At times you might want to reactivate an existing destination account that you previously made inactive. You might also want to reactivate an existing destination account that has “expired” and became inactive because it reached its end date.

At times you might want to reactivate an existing destination account that you previously made inactive. You might also want to reactivate an existing destination account that has “expired” and became inactive because it reached its end date.

  1. From the Connect navigation menu, click Destination Accounts to navigate to the Destination Accounts page.

    C_Onboarding-My_Destinations_menu-selection.jpg
  2. By default, the list of destination accounts is initially filtered to show only active destination accounts. Adjust the filter setting to see only inactive destination accounts.

    C-Changing_Active_Filter_on_DA_page.png
  3. Locate the appropriate destination account.

  4. Hover over the destination account tile until the word “Reactivate” appears and then click Reactivate.

    DA_End_Dates_Inactive_example.png
  5. Under Account Status, select “Active”.

    Reactive DA Account Status field.jpg
  6. If the destination account became inactive because it reached its end date, either select a new end date or choose the “no end date” option.

    Reactive DA End Date field.jpg

    Note

    You will not be able to save the new properties if the end date is a past date.

  7. Click Save.

    Reactive DA Save button.jpg