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Support

Here are several resources to help you when you get stuck:

  • This LiveRamp documentation site (see "Tips for Using This Documentation Site" for more information).

  • The LiveRamp Community portal, where you can create a case when you need help with an issue that you can't solve with the documentation. You can access the portal from any page in the application by clicking the Help icon, and then selecting "LiveRamp Community" (Connect example shown below) You can also access the portal from the Welcome page by clicking the "Go To LiveRamp Community" tile.

    C-_Access__TSP-_Help__icon__menu.png
    TSP_Connect_Home_Page.png

For information on making technical or non-technical requests, see the sections below.

Technical Requests

For most customers, technical support requests should be directed to our Support team via our LiveRamp Community portal.

Examples of technical requests include:

  • File formatting (you can also refer to “Uploading Data” and “Formatting File Data” in the Connect documentation site)

  • File uploads and transfers (you can also refer to the help articles in the "Getting Your Data Into LiveRamp" section of the Connect documentation site)

  • Tasks that require operational assistance (creating new audiences, setting up a new workflow, etc.)

  • General troubleshooting (importing files, delivery issues, etc.)

Non-Technical Requests

Non-technical requests should continue to be directed to your Account Director's email address.

Examples of non-technical requests include:

  • Scoping desired business objectives for a new workflow

  • Discussing terms for a new use of LiveRamp’s products or services

  • Questions about renewal and contracting

  • Questions about privacy reviews

In this section:
audiencecustom segments