Upcoming System Downtimes
This article contains all upcoming system downtimes that might affect your use of our product.
Occasionally, we need to perform network maintenance or other systems tasks, which sometimes affects users' ability to access the UI or perform certain other actions.
Note
We'll always try to provide you with as much advance notice when we have any scheduled maintenance downtime, or when there's an issue with our systems or with deliveries to specific destinations, usually by means of a colored banner at the top of your screen in Safe Haven .
Upcoming System Downtimes for Safe Haven
Upcoming US Downtime for Ingestion MySQL Upgrade on May 16 at 9 PM PDT
Note
Update 4/24/25: The date for this downtime was changed from April 25 to May 16.
To improve system reliability and performance, LiveRamp will perform a scheduled upgrade of our ingestion systems for US data on May 16 at 9 PM PDT (UTC -7).
During this time, all ingestion systems for US data will be paused for 6 hours. After the downtime, regular ingestion processes will resume as normal.
We apologize for any inconvenience this might cause.
Upcoming Downtime for MySQL Upgrade
To improve system reliability and performance, LiveRamp will upgrade its MySQL instances.
The upgrade is scheduled at the following dates and times in each region:
Region | Time |
|---|---|
AU (AEST/UTC +10) | 24 April, 6:30 PM - 7:30 PM (8:30 AM - 9:30 AM UTC) |
JP (JST/UTC +9) | 24 April, 5:30 PM - 6:30 PM (8:30 AM - 9:30 AM UTC) |
Canada (EDT/UTC -4) | 24 April, 4:30 AM - 5:30 AM (8:30 AM - 9:30 AM UTC) |
EU and UK (BST/UTC +1) | 6 May, 7:30 AM - 8:30 AM (6:30 AM - 7:30 AM UTC) |
U.S. (PDT/UTC -7) | 6 May, 12:00 AM - 1:00 AM (7:00 AM - 8:00 AM UTC) |
During these times, the following services will be impacted:
File ingestion will be delayed for up to 12 hours.
Distributions will be delayed for about 4 hours.
Safe Haven Customer Profiles will be unavailable.
Analytics Environment's Job Management and data extraction will be unavailable.
Job scheduling status won't be updated during the upgrade. After the upgrade, you can check the status and other events in the Log Explorer.
We apologize for any inconvenience this might cause.
Upcoming Downtime Affecting Activation (2024-11-14)
LiveRamp will be performing system upgrades and maintenance on Thursday, November 14 from 7:00 - 7:15 PM PST. During this time, activation-related features in the Connect UI, Activation API, and Snowflake will not be available.
We apologize for any inconvenience this might cause.
Upcoming Downtime Affecting the LiveRamp SFTP Server (2024-09-07)
To improve system reliability and performance, LiveRamp will perform maintenance on LiveRamp SFTP server at 8 PM PST on September 7 (3 AM UTC on September 8) for up to 1 hour.
During this time, data transfers via the LiveRamp SFTP server will be unavailable. This will have no impact on non-LiveRamp SFTP services.
We apologize for any inconvenience this might cause.
Upcoming Downtime Affecting Analytics Environment on 2024-08-28
To improve system reliability and performance, LiveRamp will perform maintenance on Analytics Environment. The maintenance is scheduled on August 28, 2024 for up to 30 minutes starting at the following times in each region:
During these times, users will lack access to Analytics Environment applications.
Upcoming Downtime Affecting Customer Profiles (2024-08-01)
To improve system reliability, LiveRamp will perform maintenance on Customer Profiles. The maintenance is scheduled for 30 minutes starting at 7:30 PM PDT on Thursday, August 1st (2:30 AM UTC on August 2), 2024. During this time, users may encounter errors when performing tasks in Customer Profiles.
Upcoming Downtimes Affecting Safe Haven (2024-07-25)
To enhance performance, reliability, and security LiveRamp will upgrade its systems in three phases on the following days in all regions:
Phase | BST (London) | PDT (San Francisco) | UTC |
|---|---|---|---|
1 | July 25 from 8 to 9 AM | July 25 from 12 AM to 1 AM | July 25 from 7 to 8 AM |
2 | July 27 from 8 to 9 AM | July 27 from 12 AM to 1 AM | July 27 from 7 to 8 AM |
3 | July 28 from 12 to 4 AM | July 27 from 6 PM to 10 PM | July 28 from 1 to 5 AM |
During these upgrade times, Safe Haven users may experience brief service interruptions.
Upcoming Downtime Affecting Analytics Environment - Apache Airflow Virtual Machines
To enhance Analytics Environment ingestion's processing speed, LiveRamp will upgrade its Apache Airflow VMs at the following times:
Region | Time |
|---|---|
Sydney, AU | July 11, 2024, from 1 PM to 3 PM |
China Standard Time | July 11, 2024, from 10 AM to 12 PM |
London, UK | July 11, 2024, from 2 AM to 4 AM |
San Francisco, U.S. | July 10, 2024, from 7 PM to 9 PM |
UTC | July 11, 2024, from 1 AM to 3 AM |
During this time, Analytics Environment will be available and all scheduled Apache Airflow tasks will be paused. Once the upgrade is complete, Analytics Environment will resume the scheduled tasks.