Support

For most customers, technical support requests should be directed to our Support team via our Technical Support Portal.

Note

If you're an end client (a client who buys LiveRamp services from a reseller platform), you do not have access to the Technical Support Portal. Contact your reseller platform for technical issues or questions.

Examples of technical requests include:

  • File formatting (you can also refer to “Uploading Data” and “Formatting File Data”)

  • File uploads and transfers (you can also refer to the help articles in the "Getting Your Data Into LiveRamp" section)

  • Issues with the Connect UI (you can also refer to our Connect Video Series)

  • Data Marketplace segment troubleshooting

  • Tasks that require operational assistance (creating new audiences, setting up a new workflow, etc.)

  • General troubleshooting (importing files, delivery issues, etc.)

Non-Technical Requests

Non-technical requests should continue to be directed to your Account Director’s email address.

Examples of non-technical requests include:

  • Scoping desired business objectives for a new workflow

  • Discussing terms for a new use of LiveRamp’s products or services

  • Questions about renewal and contracting

  • Questions about privacy reviews