Check the Status of an Uploaded File
You can check the status of the files you've uploaded by checking the "Status" column on the Files page.
Note
Once you've uploaded a file, it can take up to 20 minutes before the file appears on the Files page.
To navigate to the Files page, click Files in the Connect navigation menu.
Note
The appearance of the Files page varies depending on whether the audience selected is an Onboarding workflow audience or a File-Based Recognition workflow audience.
You can also change columns that are displayed, sort by a specific column, or change the column order. See "Changing the Table Display" for more information.
To get more information on a particular file, click anywhere in that file's row to open a details panel that displays information on the file's import status and progress (Onboarding workflow audience example shown). See the appropriate sections below for more information.
Note
Don't need a particular file anymore? Admin users can delete a file from an audience on the Files page. See "Delete a File from an Audience" for more information.
Column Headings on the Files Page (Onboarding Audiences)
The Files page table has the following columns for Onboarding workflow audiences:
The file type icon in the first column indicates whether a file is an uncompacted file (
) or a compacted file (
). See "Imported File Types" for more information on file types.Note
Grouped files (files that were part of the same import as one or more other files) are not indicated by a specific icon.
File Name: The name of the file.
Date Imported: The date that the file was imported.
Status: Indicates where your file is in the process. There are six stages, some of which are delineated by the specific tooltip text that appears when you hover over the status:
Running: The data from this file is being processed.
Note
There are several different steps to this, and it usually takes 1-3 days for this whole process to finish.
Running: Processing for this file has now completed and can be configured for delivery to your destination. Go to the desired destination account(s) and add your fields and segments for distribution.
Running: The data from this file is in the process of being delivered to at least one destination.
Success: The data from this file has been delivered to at least one destination.
Note
Not seeing your data on the destination platform? It might take 1–3 days in addition to our processing time for the destination platform to ingest your data.
Canceled: Processing for this file has been cancelled. Contact our support team if you feel this was done in error.
Error: Something went wrong with the file processing, and we are working to fix it.
Total Rows: The total number of rows in the file.
Unique Records: The number of unique records in that file, after deduplication. For example, John Doe, the cat lover and pasta eater, is a single record. However, John Doe also appears a few rows down in your file. If we determine that both instances of John Doe are the same person, we’ll merge those two records into one.
Note
"unavailable" indicates that your stats are being calculated.
Columns: The number of columns (or fields) in that file.
Caution
To minimize delays and ensure maximum performance, keep our recommended file limits for Onboarding workflow files in mind:
Total rows: Minimum of 25 and maximum of 500,000,000 per file (maximum of 100,000,000 for UK data files and 30,000,000 for French data files)
Columns (segment data fields): Maximum 500 per file
Details Panel Information for Onboarding Audiences
For Onboarding workflow audiences, the details panel displays the file's import status and the destinations that data from the file is being distributed to.
Column Headings on the Files Page (File-Based Recognition Audiences)
The Files page table has the following columns for File-Based Recognition workflow audiences:
File Name: The name of the file.
Date Imported: The date that the file was imported.
Status: Indicates where your file is in the process. There are four possible statuses:
Running: The data from this file is being processed.
Note
There are several different steps to this, and it usually takes 1-3 days for this whole process to finish.
Success: The file has been delivered.
Canceled: Processing for this file has been cancelled. Contact our support team if you feel this was done in error.
Error: Something went wrong with the file processing, and we are working to fix it.
Total Rows: The total number of rows in the file.
Recognition Rate: The percentage of valid rows in the file that were matched to a maintained RampID.
Caution
To minimize delays and ensure maximum performance, keep our recommended file limits for File-Based Recognition workflow files in mind:
Total rows: Minimum of 25 and maximum of 500,000,000 per file (maximum of 100,000,000 for UK data files and 30,000,000 for French data files)
Columns (segment data fields): Maximum 400 per file
Details Panel Information for File-Based Recognition Audiences
For File-Based Recognition workflow audiences, the details panel displays the following information:
Import status
Import statistics:
Column count
Row count
Invalid row count: The number of rows that contain unmatchable identifier data. For PII files, we check the validity of the identifiers by looking for blanks, bad format, or known invalid email domains, for instance. For files containing devices, we check that the device is not a ‘0’, blank, or a permutation of N/A, nil and null.
Recognition rate: The percentage of valid rows in the file that were matched to a maintained RampID,
Total RampID count: The total number of RampIDs that the rows in the file matched to.
Unique RampID count: The number of unique RampIDs that the rows in the file matched to.
Maintained RampID count: The total number of maintained RampIDs that the rows in the file matched to (displayed when Show Advanced Statistics is toggled on).
Unique maintained RampID count: The number of unique maintained RampIDs that the rows in the file matched to (displayed when Show Advanced Statistics is toggled on).
Derived RampID count: The total number of derived RampIDs that the rows in the file matched to (displayed when Show Advanced Statistics is toggled on).
Unique derived RampID count: The number of unique derived RampIDs that the rows in the file matched to (displayed when Show Advanced Statistics is toggled on).
Audience statistics:
Current month recognition rate: The average recognition rate for all files imported into this audience during the current month.
All time recognition rate: The average recognition rate for all files imported into this audience.
Destinations