Considerations When Uploading the First File to an Audience

When you're uploading the first file to an audience, you'll need to create a support case so we can make sure your file is imported correctly. Depending on the type of audience and your situation, you might need to do this before uploading your first file or after (or both).

Create a support case before uploading the first file in these situations:

  • For all audiences containing online data (mobile device IDs, cookies, etc.)

  • For audiences containing offline data (PII) when you want to change from the default settings (a different audience key than email address, a precision level other than household, or an audience update method other than incremental update)

Create a support case after uploading the first file in these situations:

  • For all audiences containing offline data (PII)

Include the following information in the description for each support case:

  • The name of the audience

  • The name of the first file

  • The identifier type for the audience (PII, cookies, mobile device IDs, etc.)

  • The column (or key) to use as the audience key

  • The precision level (household is the default for offline (PII) audiences)

  • The audience update method (incremental update is the default)

See "Using the LiveRamp Community Portall" for instructions on creating a support case.