Considerations When Uploading the First File to an Audience
When you've created a new audience and you're uploading the first file to an audience, you'll need to create a support case so we can make sure your file is imported correctly. Depending on the type of audience and your situation, you might need to do this before uploading your first file or after (or both).
When to Create a Support Case
Create a support case before uploading the first file in these situations:
For all audiences containing online data (mobile device IDs, cookies, etc.)
For audiences containing offline data (PII) when you want to change from the default settings (a different audience key than the identifier with the highest fill rate, a precision level other than household, an audience update method other than incremental update, or fields that are multi-value fields)
Create a support case after uploading the first file in these situations:
For all audiences containing offline data (PII)
Creating a Support Case
Use one of the two available quick cases for "Set Up Audience for First File Upload" (depending on the audience type) to create a support case:
For Activation workflow audiences, use the Activation: Set Up Audience for First File Upload quick case
For Measurement Enablement workflow audiences, use the Measurement Enablement: Set Up Audience for First File Upload quick case
Include the following information in the description for each support case:
The name of the audience
The name of the first file
The identifier type for the audience (PII, cookies, mobile device IDs, etc.)
The column (or key) to use as the audience key
Whether any fields (columns) should be multi-value fields, as opposed to the default single-value fields (for more information, see "Multi-Value Fields")
The precision level (household is the default for offline (PII) audiences)
The audience update method (incremental update is the default)