Support
For most customers, technical support requests should be directed to our Support team via our LiveRamp Community portal.
Note
If you're a Safe Haven partner tenant, contact your primary tenant for technical issues or questions.
Examples of technical requests include:
File formatting (you can also refer to "Uploading Data" and "Formatting File Data")
File uploads and transfers (you can also refer to the help articles in the "Getting Your Data Into LiveRamp" section)
Tasks that require operational assistance (creating new audiences, setting up a new workflow, etc.)
General troubleshooting (importing files, delivery issues, and so on)
Non-Technical Requests
Non-technical requests should continue to be directed to your Account Director's email address.
Examples of non-technical requests include:
Scoping desired business objectives for a new workflow
Discussing terms for a new use of LiveRamp’s products or services
Questions about renewal and contracting
Questions about privacy reviews