Support
Here are several resources to help you when you get stuck:
This LiveRamp documentation site (see "Doc Site Tips" for more information).
The LiveRamp Community forums, where you can get answers from both LiveRamp and your community. To access your forums, go to the portal from any page in the application by clicking the Help icon, and then selecting "LiveRamp Community." You can also access the portal from the Welcome page by clicking the "Go To LiveRamp Community" tile. From the LiveRamp Community, select the Forums tab to see your forum groups.
A tile on the Safe Haven Welcome page that takes you to the LiveRamp Community portal, where you can create a case when you need help with an issue that you can't solve with the documentation.
For information on making technical or non-technical requests, see the sections below.
Technical Requests
For most customers, technical support requests should be directed to our Support team via our LiveRamp Community portal.
Note
If you're a Safe Haven partner tenant, contact your primary tenant for technical issues or questions.
Examples of technical requests include:
File formatting (you can also refer to “Uploading Data” and “Formatting File Data”)
File uploads and transfers (you can also refer to the help articles in the "Getting Your Data Into LiveRamp" section)
Tasks that require operational assistance (creating new audiences, setting up a new workflow, etc.)
General troubleshooting (importing files, delivery issues, etc.)
Non-Technical Requests
Non-technical requests should continue to be directed to your Account Director's email address.
Examples of non-technical requests include:
Scoping desired business objectives for a new workflow
Discussing terms for a new use of LiveRamp’s products or services
Questions about renewal and contracting
Questions about privacy reviews