Getting Started
As you're getting started with LiveRamp Safe Haven, we want to make sure you have the resources you need to be successful. Use this article and the other articles in this section to understand how to use LiveRamp Safe Haven.
The "Understanding Safe Haven" section of this documentation site
The glossary of all terms used within Safe Haven content
Here are the key articles for the main tasks new users typically need to perform:
Key Articles for Campaign Planners
Key Articles for Data Scientists and Data Analysts
Key Articles for Admins
We have a "Product and System Information" section on our documentation site.
In this section, you can find:
Announcements about new features and improvements to our systems
Information on Current Known Issues
Information on any Upcoming System Downtimes for scheduled maintenance or other downtimes
Here are several resources to help you when you get stuck:
This LiveRamp documentation site (see "Doc Site Tips" for more information).
The LiveRamp Community forums, where you can get answers from both LiveRamp and your community. To access your forums, go to the portal from any page in the application by clicking the Help icon, and then selecting "LiveRamp Community." You can also access the portal from the Welcome page by clicking the "Go To LiveRamp Community" tile. From the LiveRamp Community, select the Forums tab to see your forum groups.
A tile on the Safe Haven Welcome page that takes you to the LiveRamp Community portal, where you can create a case when you need help with an issue that you can't solve with the documentation.
Give Feedback on Help Content
When our existing help content isn't solving your problem, or simply could be better, we want your feedback so we can make improvements.
Our feedback options include:
A feedback link at the bottom of every article that opens an email
Our documentation-feedback@liveramp.com email, where you can send documentation feedback at any time
Surveys, which are sent out periodically