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Upload a File via Your SFTP

If you have data stored in your SFTP server that you want LiveRamp to retrieve for processing, create a support case (see "Using the LiveRamp Community Portal" for instructions) and provide the information listed below:

  • Host name

  • Port

  • Username

  • Password

  • The path in your SFTP server where the files are stored, if applicable

  • Earliest file date/time (if needed to have us only pull files modified after a particular date/time)

Caution

For files that you have LiveRamp retrieve from your SFTP, keep in mind that we do not enforce any customer firewall rules - your team is solely responsible for maintaining your own allowlist of IP addresses for our connectors. We do not provide lists of static IP addresses and do not guarantee that the IP addresses for our connectors will not change.

When you're uploading the first file to an audience, you'll need to create a support case so we can make sure your file is imported correctly. Depending on the type of audience and your situation, you might need to do this before uploading your first file or after (or both). See 'Considerations When Uploading the First File to an Audience" for more information.

Note

If you’d like us to authenticate to your server using SSH keys instead of a password, add our public RSA key to your server and provide us with the username to connect with.

Note that this public key is different from the LiveRamp public key that is used for distribution to a customer’s SFTP. See “Setting Up LiveRamp File Deliveries” for more information.

Make sure to include only files that you want to be retrieved by LiveRamp in the SFTP directory.

Tip

Next Steps

For offline (PII-based) data, if this is the first file you're uploading to this audience, create a support case so the support team can make sure everything ingests correctly. See 'Considerations When Uploading the First File to an Audience" for more information.

Within about 20 minutes after uploading, you can check the status of your uploaded files on the Files page, either by clicking the "GO TO FILES PAGE" link or by clicking Files in the Connect navigation menu.

Once your data has been ingested (usually within 1-3 days), you can manage it in Connect and distribute it to your desired destinations.